Using the Email Hosting service

Once you have purchased the Email Hosting Service from LayerOnline, you need to take the following steps to start using it.


    To change the Name Servers of your domain name

    1. Login to your Control Panel. See details

    2. Search for the domain name for which you have purchased the Service and proceed to the Order Details view. See details

    3. Click the Name Server Details link.

    4. Here, you would find the list of Name Servers you need to set for your domain name. Alternatively, if you wish to retain the Name Servers of your domain name instead of using our Name Servers, you would need to add all the Resource Records listed on this page on your Name Servers.



    If you do not use LayerOnline's Name Servers or do not modify your domain name's MX Records to point to our servers, then you would not be able to receive email on your domain name. If someone tries to send an email to an email account on your domain name immediately after you have either modified your domain name's Name Servers or pointed your domain name's MX Records to ours, that person would encounter the following error message:

    Error: Sorry. Although I'm listed as a best-preference MX or A for that host,it isn't in my control/locals file, so I don't treat it as local. (#5.4.6)

    Also, no emails are delivered to that email account.

    This issue will get resolved automatically half an hour after either your domain name's Name Servers have been modified or your domain name's MX Records has been pointed to ours.

    Additional Information


    If you wish to deploy third party anti-spam service for your email accounts, you are required to specify the email servers as:-



    where, orderid = Order Id of your Email Hosting Order (displayed under the Order Details view of your Email Hosting Order, within the Order Information section) See details


    These values need to be specified through the anti-spam service management interface.

  • Create Email Accounts

    Once the Service is activated, you should create email accounts to send and receive email. Apart from creating email accounts, you can also setup email forwards, aliases, mailing lists etc. from your Email Administration interface. See details


  • Send and Receive Email using the accounts you created

    LayerOnline offers you the following options while sending and receiving email using the accounts you create:

    • Configure a desktop email client to download and send email. See details

    • Login to the Web-based interface to access your email online. See details

    You can now send/receive email using your newly created email account either using a desktop email client or through the Webmail interface.